Privacy Policy

Quene (“Company”, “We”, “Us”, “Our”) is committed to safeguarding the privacy of our users (“You”, “Yourself”, “Customer”). This Privacy Policy outlines how we collect, process, use, and protect your personal information when you visit or make a purchase on our website, www.quene.co.in.

By using our website, you agree to the collection and use of your information as outlined in this policy. This Privacy Policy is governed by the Information Technology Act, 2000 and the rules framed thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

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Information We Collect

When you visit or make a purchase on our website, we collect certain information to fulfill your orders and improve our services. The types of information we collect include:

• Personal Information: Name, email address, phone number, billing and shipping address, and payment details (excluding sensitive card storage).
• Device Information: We automatically collect your IP address, browser type, cookies, browsing data, and other analytical data to enhance website performance.
• Order Information: Details of your purchases, payment confirmations, and delivery records.

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Purpose of Data Collection

We collect and use your information to:

• Fulfill and deliver customer orders.
• Process payments and provide invoices.
• Communicate with you via email, SMS, and WhatsApp.
• Detect and prevent fraudulent activities.
• Enhance user experience and website functionality.

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Data Sharing

We do not sell or trade personal data. Limited data sharing may occur in the following circumstances:

• With logistics and courier partners for delivery purposes.
• With payment gateways for secure transaction processing.
• With regulatory/government authorities as required under applicable laws.

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Data Retention and Deletion

Personal data is retained only for as long as required for business and legal obligations. You may request deletion of your data by contacting us at support@quene.co.in or WhatsApp at +91 9953550125. Data deletion requests will be processed within 14 business days.

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Data Security

We employ encryption, firewalls, and secure servers to protect your information. While we implement robust safeguards, no system is entirely immune to breaches.

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